Return & Refund Policy

Return & Refund Policy

At PureLuxe, we stand behind the quality of our bedding, bath, and lounge essentials. If you're not completely satisfied with your purchase, we're here to make things right. Please review our return guidelines below.

Return Window

  • You may return eligible items within 30 days of the delivery date.

  • To be eligible, items must be unused, unwashed, and in their original condition with all tags and packaging intact.

  • Returns requested after 30 days may be declined or issued as store credit at our discretion.

How to Start a Return

  1. Email us at returns@pureluxe.com with your order number and the item(s) you'd like to return.

  2. Our team will respond within 24 business hours with a prepaid return label and instructions.

  3. Pack the item(s) securely in the original packaging and attach the label.

  4. Drop off the package at the designated carrier location.

Refunds

  • Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.

  • Approved refunds are processed to your original payment method within 5–7 business days.

  • Please note that it may take an additional 2–5 business days for your bank or card issuer to post the refund.

  • Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping Costs

  • We provide a prepaid return label for all eligible U.S. returns; a flat $6.95 return shipping fee is deducted from your refund.

  • Return shipping is free if the item arrived damaged, defective, or if we shipped the wrong product.

Exchanges

We're happy to exchange items for a different size, color, or product. Simply start a return for the original item and place a new order for the replacement. If the exchange is due to a defect or our error, we'll cover the cost of the replacement order.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or exchanged:

  • Items that have been used, washed, or laundered.

  • Products without original tags or packaging.

  • Final sale or clearance items (clearly marked at checkout).

  • Gift cards.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at returns@pureluxe.com within 7 days of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund, including any shipping costs.

Late or Missing Refunds

If you haven't received your refund after the stated processing time, first check with your bank or card issuer, as posting times vary. If you've done this and still haven't received your refund, contact us at returns@pureluxe.com and we'll investigate right away.

Questions?

Our customer care team is here to help. Reach us at returns@pureluxe.com and we'll respond within 24 hours on business days.