Shipping

Shipping Policy

At PureLuxe, we want your luxury home essentials to reach you quickly, safely, and hassle-free. Please review the details below regarding our processing times, shipping methods, and delivery expectations.

Order Processing

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed after 12:00 PM EST will begin processing the next business day.

  • You'll receive a confirmation email with tracking information once your order ships.

  • During high-volume periods (holidays, sales, or new collection launches), processing may take an additional 1–2 business days.

Shipping Rates & Delivery Times (United States)

Method Delivery Time Cost
Standard Shipping 3–7 business days Free on orders $75+, otherwise $6.95
Expedited Shipping 2–3 business days $14.95
Express Shipping 1–2 business days $24.95

 

Delivery times are estimates calculated from the ship date, not the order date, and are not guaranteed.

Free Shipping

We offer complimentary standard shipping on all U.S. orders over $75 (calculated after discounts and before taxes). No code required—the discount is applied automatically at checkout.

Order Tracking

Once your order ships, you'll receive an email with a tracking number. Please allow up to 24 hours for tracking details to update after you receive your shipping confirmation.

International Shipping

We currently ship within the United States, including Alaska, Hawaii, and U.S. territories. Orders to Alaska, Hawaii, and territories may require additional transit time. We do not ship internationally at this time, but we're working to expand our reach soon.

Shipping Restrictions

  • We are unable to ship to P.O. boxes for expedited or express orders.

  • We do not ship to freight forwarders.

  • PureLuxe is not responsible for delays caused by carrier issues, weather, or customs.

Missing, Lost, or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at support@pureluxe.com within 7 days of the expected delivery date. We'll work with the carrier to resolve the issue and arrange a replacement or refund where applicable. PureLuxe is not liable for packages marked "delivered" by the carrier but reported as not received; however, we're happy to assist you in filing a claim.

Incorrect Shipping Information

Please double-check your shipping address at checkout. PureLuxe is not responsible for orders shipped to incorrectly entered addresses. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment (additional shipping charges may apply).

Questions?

For any shipping-related inquiries, reach our customer care team at support@pureluxe.com. We typically respond within 24 hours on business days.